# Shipping Policy
Thank you for shopping at Napney! We want to ensure you have a transparent and seamless shopping experience, which is why we’ve detailed our shipping policy below.
### 1. Order Processing Times
All orders are processed and prepared for dispatch within **1 to 3 business days** (excluding weekends and holidays) after receiving your order confirmation email.
If you selected our **Insured Delivery & Shipping Guarantee** at checkout, your order will receive priority handling and is guaranteed to be dispatched with full shipping insurance in case of transit issues.
### 2. Shipping Estimates & Delivery Times
We currently ship to the United States. Our estimated delivery window is:
* **Standard Shipping:** 7 to 12 business days (after processing).
* **Insured Delivery & Shipping Guarantee:** 7 to 12 business days (includes priority handling and package protection).
*Please note: Delivery times are estimates and may occasionally vary due to external factors such as customs clearance delays, carrier bottlenecks, or extreme weather conditions.*
### 3. Shipping Rates
* **Standard Shipping:** FREE on all orders.
* **Insured Delivery & Shipping Guarantee:** $5.99 USD.
### 4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will automatically receive a shipment confirmation email containing your tracking number(s). The tracking information active within 24–48 hours of dispatch. You will be able to track your package directly through our website or via the link provided in your email.
### 5. Lost, Damaged, or Missing Packages
If you purchased our **Insured Delivery & Shipping Guarantee** and your package is lost in transit, damaged, or fails to deliver within 25 business days, we will immediately arrange a brand-new replacement shipment or offer you a full refund, no questions asked.
For standard shipping orders, please contact our support team at **support@napney.com** if your package hasn't arrived within 30 days of shipment, and we will open an investigation with the carrier to resolve it for you.
### 6. Contact Us
For any questions regarding your order status or shipping, please reach out to us at:
* **Email:** support@napney.com